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UX Service Designer

Location   

London, City of London - Greater London

Type   

Contract

Salary   

£400 - £550 per day

Sector   

User Experience

Reference   

SD101

Contact   

Ryan Barnes

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My client is a Government body that is looking for a Service Designer to work on services that really matter. As a Service Designer at you’ll work in a multidisciplinary team, alongside researchers and developers to deliver good, user-centred public and behind-the-scenes services.  

Day rate - £400 - £550 P/D

Contract lenght  - 3 Month rolling (With the  possibilty of extension)

As a Service Designer you'll: 
• understand the needs and behaviour of users and know how to use this insight to underpin and drive the work that you and others do 
• identify opportunities to better meet those needs, get better outcomes and find opportunities for cost reduction 
• get to the policy intent for a service and be able to reframe problems to focus on users and desired outcomes 
• communicate service concepts and ideas using methods that allow others to see all the different parts to a service, pulling together aspects such as user research, business design, data science, policy intent and key metrics 
• facilitate workshops and other ways of collaborating with stakeholders across government or third parties 
• understand the existing landscape that a service sits within and be able to design improvements to help support that new service, whether process based or digital. 
• analyse failure within a service and identify root causes for that failure 
• create and iterate concepts and prototypes 
• contribute to appropriate service level agreements for new services 
• identify and design new service patterns and standards that scale 

Essential:

• know how to work with user research insight 
• have a related degree and relevant industry experience 
• be able to sketch and prototype 
• be able to work quickly in an agile environment 

Please send your CV to ryan.barnes@consortia.co.uk if you wish to apply.

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